ESPERANZA

Ordering & Shipping

You will receive a confirmation email when your order is complete. Your tracking information will be sent via email when your order has been processed.

If you have not received your order confirmation please check your junk mail. If still not received please contact info@bossygirl.io

Order not received

We will do our best to get your products to you at your earliest convenience, if your order has not reached you within 7 days of processing, please email info@bossygirl.io with the subject line: ORDER NOT RECEIVED. Please include your order number so we can assist you.

Free Standard Shipping Over $65

We offer free standard shipping on international orders over $65.00 before tax (with certain exclusions). Please note this does not include any taxes, duties or fees applied to your shipment.

Taxes & Duties

All orders are shipped from our US warehouse, taxes will be applied at checkout where applicable. International orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival.

When ordering from bossygirlcosmetics.com the recipient is responsible for these import fees and should comply with all laws and regulations of the destination country. Customs policies vary widely from country to country, so please contact your local customs office for more information.

Order Cancellation

We aim to ship your order as quickly as possible so unfortunately cancellation requests cannot be considered. Please take extra care when selecting your items.

Shipping Restrictions

Unfortunately, we do not offer shipping to P.O. Boxes or FPO & APO addresses.

If your chosen delivery address is a Shop & Ship Address, please note we will not be responsible for any loss or damage to your order after it has been signed for at your Shop & Ship address. .

Refunds / Exchanges

If you are not satisfied with your purchase, please contact us at info@bossygirl.io to organize the return of your item quoting your order number. Returned items should be received within 30 days. The item will be refunded and not exchanged. Please note shipping charges will not be refunded.

If goods are damaged, please send a photo with the damaged item along with your order number to info@bossygirl.io with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

Please note, our lashes are handmade, so discrepancies may occur. If the lashes differ from one another in regard to silk assignment, this may not constitute as damage.

For the return or exchange of Bossy Girl Cosmetics products purchased from any other authorized retailer please contact your retailer directly.

WHO WE ARE

Bossy Girl Cosmetics, LLC is one of the fastest growing beauty brands in the United States to date. Established in Orange County, CA with a passion for beauty that has only grown stronger. 

We are proud to be a leading provider of innovative beauty products that are specifically formulated to nurture and empower women of all ages. 

VISION 

"To become everyone's favorite international beauty brand." 

ETHICS 

Ethics are the most important thing to us at Bossy Girl Cosmetics. We promise to practice honesty and transparency in all of our business practices. 

CRUELTY-FREE PRODUCTS

We are proud to say that we are 100% cruelty-free. Bossy Girl Cosmetics NEVER tests on animals. We believe that quality products can be made without hurting animals. No furry, feathery, or fuzzy friends were harmed in the production of our products. 

ENVIRONMENTAL SUSTAINABILITY 

"We are committed to a sustainable future and actively work locally to improve the social, economical and environmental well being of our community." 

In addition to social and environmental sustainability, we passionately believe in good friends, great food, ending internet bullying, and rescuing animals from shelters.